Privacy Policy
Privacy Policy
Effective Date: 09 September 2025
Data Controller: Uniqus Health (“we”, “our”, “the Company”)
This Privacy Policy explains how we collect, use, store and protect personal information obtained through our website, Meta/Facebook lead forms and other digital channels. Our aim is to handle your data in a way that is lawful, transparent and secure.
1. Information We Collect
- Identity and contact details: Name, surname, telephone number, email address
- Enquiries: Service requests, consultation notes, appointment information
- Technical data: IP address, cookies and device information (see our Cookie Policy)
- Form submissions: Information you provide through Meta/Facebook lead forms
Sensitive health data is only processed with your explicit consent and in line with applicable laws.
2. How We Use Your Data
- To respond to enquiries and arrange initial consultations
- To coordinate appointments, transfers, accommodation and care
- To deliver the S.A.F.E. Recovery Protocol, including pre- and post-care planning
- To measure satisfaction and improve our services
- To comply with legal and regulatory requirements
3. Lawful Grounds for Processing (UK GDPR / Data Protection Act 2018)
- Contractual necessity – where processing is required to provide our services
- Legitimate interests – ensuring service quality and patient safety
- Legal obligation – compliance with applicable laws and authorities
- Consent – required for processing sensitive health information and for marketing
4. Sharing Your Information
We may share information with:
- Authorised healthcare providers with international health tourism certification
- Service partners: hotels, VIP transfer companies, interpreters and coordinators
- IT providers: hosting, communication and secure storage systems
- Regulatory authorities: where legally required
We never sell your personal data or pass it to third parties for their marketing purposes.
5. International Transfers
As some of our service and IT providers are based abroad, your data may be transferred outside the UK/EEA. All transfers are carried out with appropriate safeguards in place (for example, Standard Contractual Clauses).
6. Data Retention
- General enquiries: up to 2 years
- Contractual and treatment records: retained for the period required by law
- Cookie and tracking data: as specified in our Cookie Policy
Once retention periods expire, data is securely deleted or anonymised.
7. Your Rights
You have the right to:
- Access, correct or erase your personal data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent at any time (where applicable)
You can exercise your rights by contacting us (see Section 11 below).
8. Marketing Communications
Where you have given consent, we may send updates or service information. You may withdraw consent or unsubscribe at any time via the link in our emails or by contacting us directly.
9. Children’s Privacy
Our services are not directed at persons under 18 years of age. We do not knowingly process children’s personal data without parental or guardian consent.
10. Data Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.
11. Contact Details
Telephone: +90 530 662 8347
Email: info@uniqushealth.com
Address: Küçükbakkalköy, Defne Sk No: 1, Flora Suites, 34750 Ataşehir / İstanbul, Turkey
For all privacy-related queries or requests, please get in touch using the details above.
12. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Uniqus Health
We are committed to ensuring your privacy and handling your data with transparency, responsibility and care.